Privacy policy

Last updated: March 8, 2026

This Privacy Policy describes how Ancina ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Business Information

  • Store name: Ancina
  • Legal company name: YM Commerce LLC
  • Company number: 8050594
  • Registered address: 1209 MOUNTAIN ROAD PL NE #7493, ALBUQUERQUE, NM 87110
  • Email: support@ancina.com
  • Phone: +19177281136
  • Customer support hours: Monday to Friday, 8:00 AM - 6:00 PM

2. Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment-related information processed securely by our payment providers
  • IP address, browser type, device information, and website usage data

3. How We Collect Information

We collect personal information when you:

  • Place an order
  • Contact customer support
  • Subscribe to marketing emails
  • Browse our website
  • Use cookies or similar technologies on our site

4. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To provide customer service and respond to inquiries
  • To send order confirmations, shipping updates, and service communications
  • To detect, prevent, and investigate fraud or misuse
  • To improve our website, products, and customer experience
  • To comply with legal and regulatory obligations
  • To send promotional emails only where permitted by law or where you have chosen to receive them

5. Legal Basis for Processing (where applicable)

Where applicable under data protection law, we process your personal information on one or more of the following legal bases:

  • Your consent
  • The performance of a contract, such as fulfilling your order
  • Compliance with legal obligations
  • Our legitimate business interests, such as improving our services and protecting our business from fraud

6. Marketing Communications

If you choose to receive marketing emails from us, we may send you updates about products, offers, and news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@ancina.com.

7. Sharing Your Information

We do not sell your personal information. We may share your information only with trusted third parties where necessary to operate our business and provide our services, such as:

  • E-commerce platform providers, including Shopify
  • Payment processors
  • Shipping and delivery partners
  • Email and customer support service providers
  • Fraud prevention and security partners
  • Legal or regulatory authorities where required by law

8. Shopify and Payment Processing

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications.

Payment information is processed securely through our payment service providers. We do not store full payment card details on our own servers. Payment transactions are encrypted and handled in accordance with applicable security standards.

9. International Data Transfers

Some of our service providers may process personal information outside your country of residence. Where required, we take reasonable steps to ensure that personal information transferred internationally is protected by appropriate safeguards and handled in accordance with applicable law.

10. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, dispute resolution, fraud prevention, and enforcement of our agreements.

11. Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Our website uses SSL encryption to help protect sensitive information transmitted online. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Cookies and Similar Technologies

We use cookies and similar technologies to help our website function, remember your preferences, analyze website traffic, and improve your shopping experience.

Depending on your location, you may be presented with cookie choices when you visit our site. You can also control cookies through your browser settings.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your data in a portable format, where applicable

To exercise any of these rights, please contact us at support@ancina.com.

14. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with the revised "Last updated" date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: support@ancina.com
  • Phone: +19177281136
  • Address: 1209 MOUNTAIN ROAD PL NE #7493, ALBUQUERQUE, NM 87110